FAQs

1. What products do you offer?

We specialize in Ehram and Hajj & Umrah essentials, including:

  • Men’s Ehram towels

  • Premium cotton Ehram sets

  • Lightweight, quick-dry and hygienic towels

Our focus is on providing comfortable, high-quality clothing for your spiritual journey.

2. Are your Ehram towels made from 100% cotton?

Yes. Our Ehram towels are made from 100% high-quality cotton, often combed or extra-long staple cotton, chosen for:

  • Softness

  • Breathability

  • Comfort in hot climates

3. Are your products suitable for both Hajj and Umrah?

Absolutely. Our Ehram products are designed for both Hajj and Umrah, following traditional Islamic guidelines for men’s Ehram clothing.

4. Do your Ehram sets follow Islamic requirements (unstitched, simple, etc.)?

Yes. Our men’s Ehram towels are:

  • Unstitched

  • Plain and simple

  • Designed to ensure modesty and adherence to Sunnah

5. How do I choose the right size?

Most of our Ehram towels are designed in generous, one-size-fits-most dimensions, suitable for various body types.
For specific measurements, please refer to the size or dimensions listed on each product page.

6. How should I wash and care for my Ehram?

To maintain softness and durability, we recommend:

  • Washing before first use

  • Machine wash on gentle cycle with mild detergent

  • Avoid using bleach

  • Line dry or tumble dry on low

  • Do not use fabric softener too often, as it may affect absorbency

7. Do the towels dry quickly?

Yes. Many of our Ehram towels are designed to be quick-dry and lightweight, making them ideal for:

  • Hot weather

  • Travel during Hajj and Umrah

  • Frequent use in limited time

8. Do you offer Cash on Delivery (COD)?

Payment options depend on your location and courier service.
Please check the checkout page to see available payment methods for your area.

9. What are your shipping times?

Shipping times can vary by location and shipping method.
Generally:

  • Standard Shipping: Usually delivers within a few days to a couple of weeks (depending on region).
    For more details, please see our Shipping Policy page.

10. Do you ship internationally?

In some cases, yes.
Availability depends on your country. If your location is not shown at checkout, please contact us for assistance.

11. Can I return or exchange my order?

We understand plans can change.
Returns and exchanges are subject to our Return & Exchange Policy, which may require:

  • Item to be unused and in original condition

  • A request within a specific time frame after delivery

Please refer to our Returns/Refund Policy page for full details.

12. What if I receive a damaged or defective item?

If you receive a damaged, defective, or wrong item, please:

  • Take clear photos

  • Contact us as soon as possible with your order number and pictures

We’ll do our best to resolve the issue quickly.

13. Can I use your Ehram towels as regular towels after Hajj/Umrah?

Yes, you can. Our Ehram towels are made from high-quality cotton and can be used as:

  • Bath towels

  • Travel towels

  • Prayer or meditation wraps

Many customers continue using them due to their comfort and absorbency.

14. How can I contact Ehram By Diwan?

You can reach us through:

  • Email: [your email here]

  • Phone/WhatsApp: 03323803830

  • Or via the Contact Us form on our website.